FAQ

1. How long is the delivery time?

We normally deliver within 1–4 working days, depending on where you live and order load this may vary.

2. How do I track my order?

You will receive a tracking number via email as soon as your order is shipped.

3. How much does shipping cost?

We offer free shipping on all orders within Sweden.

4. Can I return the product?

Yes, we have a 14-day return policy. The product must be unused and in its original condition.

5. How do I contact customer service?

You can email us at admin@mytanbuddy.com – we will respond within 24 hours.

6. What do I do if I received the wrong or broken item?

Contact us with your order number and we will resolve it immediately.

7. Can I change my order afterwards?

Yes, but please get in touch quickly! Once the order has been sent, we unfortunately cannot make changes.

8. Do you accept Klarna?

Yes! You can pay with Klarna or card payment.

9. Is it safe to shop with you?

Absolutely – we use SSL encryption and secure payment solutions.

10. Do you sell abroad?

Right now we only deliver within Sweden and our Nordic neighboring countries.